ADP Application Support Consultant - Level III in Barcelona, Spain

Job Responsibilities:(Description)

The Support Consultant- Level III, will be responsible for our European customers, for managing the issues resolution process within defined SLAs (service level agreements) and not addressed by contractual standards.

Responsibilities:

  1. Review and analyze support issues submitted through CRM. The aim is to be able to solve 100% of CRM tickets, both in analysis & customizing.

  2. Full autonomy in managing a client accounaccording to ADP GV methodology :

§ Analyse & formalize functional issues

§ Identify,assess precisley and submit CRs

§ Provide reporting on issues through CRM tool.

  1. To be the main point of contact of the customer in ensuring delivery of support solutions

  2. Manage in full autonomy complex issues with high level of testing quality, making sure that changes will not impact the integrity of the system (HR, TM, or PY)

  3. To identify potential issues or discrepancies when level of complexity is out of one’s scope and escalate when needed

  4. To develop, maintain and transfer one’s functional knowledge on PY & TM, completing successfully Level III country functional training

  5. Apply the GVE model and template, propose relevant template enhancements

  6. Ensure communication with implementation prior to handover, supervise and manager handover process according to methodology

  7. Act as technical escalation for Junior & Medior Consultants

  8. Share knowledge (technical and functional) with other team members

Additional responsibilities for application support expert level

  1. Support Team Mentor or Lead - coaches people on complex issues.
  2. Advisor to the Country Team Leader for all technical issues.
  3. Responsible for all technical work for the country/Service Centre.
  4. Responsible for escalations (technical nature) due to point 3.
Experience, Skills, Academic

Education:

  • Bachelor's Degree preferred in Computer Science or Business/Management Experience/Skills:

At least 6 years of experience as a consultant on SAP HR PY or TM.

Perfect ability & autonomy to configure complete SAP Payroll for one country or TM module

Perfect understanding of payroll processing procedures

Perfect understanding of Country, State and Enterprise legislation as it relates to the design and configuration of payroll

Fluency in English (oral and written)

Strong client service orientation

Excellent attention to detail and follow through skills

Good analytical skills

Ability to work in a team environment

Excellent verbal and written communication skills

Strong initiative and enthusiasm

PC literate (Windows, Excel, Word)

Very good understanding of ADP applications, payroll procedures and back end services a plus

Requisition #: 94104

Job Title: Application Support Consultant - Level III

Country: Spain

State: Barcelona

City: Barcelona

Employment Status: Full Time

Job Category: Technology

Area of Interest: Technical/Application Support

Locations: Spain, Barcelona, ES