BCD Travel Implementations Manager Client Technology in Barcelona, Spain
Implementations Manager Client Technology
Requisition #: NL9850-13030
Position Type: Full Time - Permanent
Work Cities: Utrecht NL
Any BCD Travel Office
Do you have experience with administrating and implementing online booking tools? Maybe this client facing role is the right next step for you.
As the Implementation manager for our Client Technology Organization groupwithin the Travel Technology department you lead and manage client facing implementations and provide client training and support. Your main responsibility is to consult the customer, present products and meet with the customer. You coordinate project plans and manage the expectations of the customer.
For this role we need a creative thinker who can learn at an accelerated pace and stay focused on the customer implementation process. You are able to plan ahead but also stay flexible since every implementation is different.
As the implementation manager you:
Gather design and configuration requirements for the personalization of customer facing, online systems
Provide detailed status updates to management concerning the progress of customer implementations and ongoing projects.
Quality assurance and testing of portal sites and new functionalities.
Work in the areas of business development and relationship management with customers, suppliers, sales, account management, and BCD Travel development
Experience with administrating and implementing online booking tools
Minimal of 2 years experience as a Travel Agent
Strong client communications abilities to include: expectations, best practices, timelines, documentation and timely follow up
Able to lead and direct multiple projects
Conversant in Web-based technology with technical and non-technical audience
The ability to produce clear, concise communications geared toward the target audience
Able to work in a multicultural and virtual team
This position is part of a virtual team and can be based in any of wholly owned EU countries.
Please contact Rosemarie Beentjes, Recruiter EMEA, + 31 20 5621 735 mail to: jobsEMEA@bcdtravel.nl if you have a question. Apply for this job by creating a profile and uploading your CV and Coverletter via our website.
Field of Interest Category: Travel Technology
Percent of Travel: 1-25%
Languages Required: English