Schneider Electric IPO GSC Planning E2E Service Manager in Barcelona, Spain

*Job purpose: *

Act as the primary point of contact for the business and Global BRM to:

  • Manage demand, define service strategy, portfolio and roadmap for the Service

  • Ensure agreed services are being delivered to requirements & business end user expectations and satisfaction levels are met**

  • Manage globally service TCO**

Main responsibilities:

  • Define the service strategy including roadmap and high level functional design. Align with Platform owners for execution.

  • Identify and capture IT demand from business stakeholders. Collect feedback from the business on the prioritisation of services in development.

  • Defines allocation rules of platform/application TCO to service TCO, as well as charging model, in conjunction with Finance.

  • Communicates cost information to Business stakeholders and coordinates with Finance and Platform/application owners actions to improve cost.

  • Understand at global level the service architecture and cost for each of the Regions / country, to serve as input for roadmap definition (rationalize/optimize/dismiss)

  • Understand and negotiate Service Level requirements with business users, and work with Platform / application owners for implementation

  • Develop and enhance relationships with key stakeholders, actively manage their expectations & monitor service performance and satisfaction levels; Act as the primary connection between service delivery and the business.

  • Provide a uniform approach to the way in which customer feedback is handled and resolved

Qualifications / Skills:

  • Skills in Supply Chain & IT (APS and/or ERP) as E2E service is Planning Management.

  • Business & financial acumen

  • Communication / consulting skills

  • Collaborative worker with a positive attitude in a multicultural and global environment

  • Strong communication, writing, and presentation skills

  • Ability to communicate with client business, technical resources, and management

  • Strong expertise in MS Office, especially Excel, PowerPoint, Word

  • University degree, preferable in IT & Supply Chain – Business school or industrial engineering school

  • Proficient English level and fluent in Spanish (French is a plus)

  • Availability to international travelling as required 20% of the working time

  • Availability to work remote when required or to adapt to other time zones

Primary Location: Spain-Catalonia-Barcelona

Schedule: Full-time

Unposting Date: Ongoing

Req ID: 003KEC