Schneider Electric IPO GSC Planning E2E Service Manager in Barcelona, Spain
*Job purpose: *
Act as the primary point of contact for the business and Global BRM to:
Manage demand, define service strategy, portfolio and roadmap for the Service
Ensure agreed services are being delivered to requirements & business end user expectations and satisfaction levels are met**
Manage globally service TCO**
Define the service strategy including roadmap and high level functional design. Align with Platform owners for execution.
Identify and capture IT demand from business stakeholders. Collect feedback from the business on the prioritisation of services in development.
Defines allocation rules of platform/application TCO to service TCO, as well as charging model, in conjunction with Finance.
Communicates cost information to Business stakeholders and coordinates with Finance and Platform/application owners actions to improve cost.
Understand at global level the service architecture and cost for each of the Regions / country, to serve as input for roadmap definition (rationalize/optimize/dismiss)
Understand and negotiate Service Level requirements with business users, and work with Platform / application owners for implementation
Develop and enhance relationships with key stakeholders, actively manage their expectations & monitor service performance and satisfaction levels; Act as the primary connection between service delivery and the business.
Provide a uniform approach to the way in which customer feedback is handled and resolved
Qualifications / Skills:
Skills in Supply Chain & IT (APS and/or ERP) as E2E service is Planning Management.
Business & financial acumen
Communication / consulting skills
Collaborative worker with a positive attitude in a multicultural and global environment
Strong communication, writing, and presentation skills
Ability to communicate with client business, technical resources, and management
Strong expertise in MS Office, especially Excel, PowerPoint, Word
University degree, preferable in IT & Supply Chain – Business school or industrial engineering school
Proficient English level and fluent in Spanish (French is a plus)
Availability to international travelling as required 20% of the working time
Availability to work remote when required or to adapt to other time zones
Primary Location: Spain-Catalonia-Barcelona
Unposting Date: Ongoing
Req ID: 003KEC