Autodesk Customer Success Manager in Catalonia, Spain
Autodesk helps people imagine, design and create a better world. Everyone - from design professionals, engineers and architects to digital artist, students and hobbyists - use Autodesk software to unlock their creativity and solve important challenges. The success and growth of Autodesk can be attributed not only to its exceptional products, but also to its unique culture, which brings together the best and the brightest in a combined mission of innovation and creativity. We are a global, market leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, with $2.2B in annual revenue.
We are continually highly ranked by Fortune, Forbes, Glassdoor and others. Check out the Top 7 Reasons You Should Work at Autodesk.
How can you contribute to our team and our organization?
Real Customer Success comes from the heart. The foundation of our culture is Customer First!
Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer s return on investment in Autodesk solutions.
The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk s customers innovate more quickly and gain a competitive advantage in the marketplace.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with Let s talk!
Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
Establishes measurable criteria for success and assists in building organizational alignment.
Develops and maintains a Customer Success Plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO).
Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
Required Skills & Experience
Minimum 1-2 years working in customer-facing organizations
Strong empathy for customers AND passion for revenue and growth
You want to help and serve our customers: They win, so you win.
You re driven: No one needs to push you to excel; it s just who you are.
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
Ability to manage influence through persuasion, negotiation, and consensus building
Background of post-sale and sales experience preferred
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including analytical and process-oriented mindset
Fluency in English, German or Swedish
Job: *Customer Success & Services
Title: Customer Success Manager
Requisition ID: 16WD21916