Xerox Order Management Agent- Dutch in Cataluna, Spain
We are looking for a bilingual Dutch/English candidate to join our friendly Finance Service Centre in the outskirts of Barcelona as an Order Management Agent.
The Agent's main objective is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by training and deploying resource effectively through the team structure. An operational role that also encompasses key relationships within Xerox Europe.
To manage effectively designated team work-flow to achieve SLA and Targets
Input & Process Orders & Returns
Validation of Orders and Pricing
Management of relevant customer details
To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
To respond and action in a timely professional manner any escalations received
To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information.
What we are looking for:
A minimum of 1 years’ experience with in an order to collect organisation (Required)
University Level education (desirable)
Fluency in Dutch and English, both written and verbal.
Results / Target driven
Self-motivated and willing to learn new skills
Ability to work on own initiative
Adaptable to a changing environment & flexible with regard to working patterns
Excellent communication and negotiation skills
Excellent Customer Care skills
What we offer:
Competitive salary and bonus scheme
Generous relocation package
Friendly and flexible work environment
Flex salary programme
Life and accident insurance
Annual shop allowance
Free Spanish lessons
Generous relocation package and assistance
Title: Order Management Agent- Dutch
Requisition ID: 17003407
Virtual/work from home? No