Xerox Order Management Agent- Dutch in Cataluna, Spain

We are looking for a bilingual Dutch/English candidate to join our friendly Finance Service Centre in the outskirts of Barcelona as an Order Management Agent.

The Agent's main objective is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by training and deploying resource effectively through the team structure. An operational role that also encompasses key relationships within Xerox Europe.

Main Responsibilities:

  • To manage effectively designated team work-flow to achieve SLA and Targets

  • Input & Process Orders & Returns

  • Validation of Orders and Pricing

  • Management of relevant customer details

  • To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

  • To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

  • To respond and action in a timely professional manner any escalations received

  • To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information.

What we are looking for:

  • A minimum of 1 years’ experience with in an order to collect organisation (Required)

  • University Level education (desirable)

  • Fluency in Dutch and English, both written and verbal.

  • Results / Target driven

  • Self-motivated and willing to learn new skills

  • Team Player

  • Ability to work on own initiative

  • Adaptable to a changing environment & flexible with regard to working patterns

  • Excellent communication and negotiation skills

  • Excellent Customer Care skills

  • Computer literate

What we offer:

  • Competitive salary and bonus scheme

  • Generous relocation package

  • Friendly and flexible work environment

  • Flex salary programme

  • Life and accident insurance

  • Annual shop allowance

  • Free Spanish lessons

Generous relocation package and assistance

Title: Order Management Agent- Dutch

Location: ES-Cataluna-Barcelona

Requisition ID: 17003407

Virtual/work from home? No