Cigna Customer Service Rep Assoc in Madrid, Spain


Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.

Cigna’s mission is to help our customers improve their health, well-being and sense of security.


You are responsible for the contract administration and client communication for designated client relationships.


Administration process

- Coordinate and ensure a correct administrative follow-up of the assigned contracts/clients.

- Take full responsibility for the premium administration

- Keep records and filing up to date.

- Implement contracts in case of new clients

- Handle and process non-medical claims.

- Manage your work, taking into account the applicable procedures and agreements

- Participate efficiently in processing the document flows: inform your Operations Manager on claritygaps and possibilities to optimize the processes.

- Commit yourself to high-quality administration and fast transactions

Communication process

- Maintain good contacts with insurers, insured and clients concerning their policies and non-medicalclaims.

- Respond to questions in a qualitative way.

- Manage all communications (letter, fax, e-mail) to clients and insurers.

- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter).

Relations to other positions

- Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses,Statistics)

- Provide all necessary information to the involved parties: clients, insurers, the International CustomerServices, Finance and Accounting Marketing and Communication.

- Contribute to maintaining a co-operative and friendly working environment.

- Inform the Operations Manager on problems and inefficiencies.


Education Level:

Degree or similar by experience (Foreign languages studies, translation and interpreting, administration).

Language Skills:

- Advanced level of English

- High level of one of the following languages: Polish, Russian, French, Japanese, German, Italian OR Hungarian.


- Written skills: convey messages in clear language, pay attention to specific circumstances and appropriatestyle.

- Customer-focused: communicates empathically.

- Skilled decision-maker: takes the right action on dedicated files based on the information available.

- Accurate: works accurately by giving complete and correct answers

- Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.

- Disciplined: follows procedures, agreements and document flows correctly.

- Efficient: able to strike the right balance between quality and quantity.

- Team-player: enjoys working as part of a team.

- Computer-literate: quick to learn International in-house systems and use current office applications

- Discrete: exercises utmost discretion when dealing with confidential information.


US Candidates Only : Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us

Primary Location: Madrid-Spain

Work Locations: Parque Empresarial La Finca Madrid 28223

Job: Bus Ops--Customer Service

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job


Job Posting: Jun 16, 2017, 5:19:49 AM