Cisco Manager Customer Success in Madrid, Spain

Manager Customer Success
  • Location: Madrid, Spain
  • Additional Location(s) France. Italy
  • Area of Interest Sales - Services, Solutions, Customer Success
  • Job Type Management
  • Technology Interest Security
  • Job Id 1208332


WhatYou'll Do:

The market is shifting towards more of asubscription economy, where the value of a customer is realized over time andcustomers demand tangible proof of outcomes. In this role you can change theway we engage with customers and partners by leading a team of Customer SuccessManagers and Virtual Customer Success Managers based in Africa/South/FranceTheatres. You will also align with the Partner Success managers and Krakowbased Virtual Success teams to ensure full adoption coverage of your market.You work will form an integral part of the end-to-end engagement process withfocus on maximizing customer and partner value realization and aligning with Salesto secure renewals and identify expansion opportunities.

The Customer Success Management Charter is to leadthe long-term Adoption and Expansion strategies of Cisco offerings throughregular customer touch points focused on the successful alignment of thecustomer's strategic priorities and desired business/operational outcomes;tracked and measured through a jointly developed Adoption Engagement Plan. Keyexecution of this role will result in a delighted, lifetime customers. Thisrole is performed in close alignment with Cisco Sales and Cisco ServiceDelivery and Partners.

WhoYou'll work with:

The Manager of Customer Success is an integralmember of the Africa, South & France Theatre Sales Management and Deliveryteams with a focus on driving Adoption of SW Subscriptions as well asidentifying Expand opportunities. The focus of this role will be to driveadoption, business integration and expansion of Cisco software subscriptionsrelated to Collaboration, Security, Enterprise Networking and Cisco One.

In this role you will form a key part of theGVS&CS leadership team in EMEAR and work closely with other Theatre andglobal functional leaders to help consolidate adoption barrier’s and bestpractices.

Cisco Adoption scope is designed to transform howcustomers adopt and consume Cisco services and solutions. They will help toprovide increased customer benefits through and intense focus on customer'sbusiness outcomes.

This is a key initiative for Cisco that will helpcustomers to gain full value from what they have purchased and unlock furtheropportunities for engagement.

Who YouAre:

You have 5 to 10 years of experience leading teamsworking in a customer-facing role’s (either Sales or technical). You have apassion for technology and want to understand how it can bring most value forour customers and partners.

You seek to apply what you learn with the aim todrive customer success.

You enjoy working in a team interacting with manydifferent roles in Sales, Delivery, Customers and Partners and Cisco BusinessUnits. Your strong listening and communication skills will help you to besuccessful in your role.

Undergraduate or graduate degree. (Business, Sales,Communications, Information Technology or Computer Science degree preferred).

Fluent in English (written and verbal). French,Spanish, Italian languages would be advantageous.


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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.