eBay Top Customers Supervisor in Madrid, Spain
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
ORGANIZATION: StubHub, www.stubhub.com at http://www.stubhub.com/ (an eBay company NASDAQ: EBAY)
StubHub’s purpose is to connect people through inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com at http://www.stubhub.com/ or follow @StubHub on Twitter at https://twitter.com/stubhub , Facebook at https://www.facebook.com/Stubhub and Instagram or YouTube.com/StubHub
StubHub One – We act as one team in pursuit of connecting people through inspiring event experiences.
At StubHub, we are:
Driven – We strive for excellence – constantly improving our game
Courageous – We are bold & not afraid to challenge the status quo
Inventive – We see what others don’t & pioneer new paths
Richly Diverse – We recognize & respect everyone as a unique individual
Brand – We experience the world through StubHub
The TC Supervisor will be responsible for the leadership, success and growth of a customer facing team that ensures our fans are provided with world class service while providing tickets to sporting events, concerts, and theatre performances. · Supervise a team of 10-15 customer service team members. · Ensure clear, consistent communication between internal StubHub teams. · Ability to develop and mentor team members. · Ability to problem solve with "take-charge" levels of responsibility · Promote a positive teamwork enriched environment with increased employee satisfaction · Schedule flexibility. · Collaborate with other teams. Partner with customer operations and sales to meet company goals, respond to escalations, improve processes, and adhere to company guidelines. · Addresses individual needs through coaching and teaching to improve learning and enhance performance · Encourages and promotes decision making and accountability at all levels · Empowers teams to achieve goals by providing resources, training, responsibility and authority · Partnering and attending calibration sessions for all contacts with our Quality Assurance team · Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers · Acts like a business owner, taking care of the needs of the unit · Appropriately gives and is open to feedback to/from team and coworkers · Actively works to remove barriers to team effectiveness · Attentive to and understands the views of others
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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at email@example.com. We will make every effort to respond to your request for disability assistance as soon as possible.