Cargill Senior Technical Service Specialist in Martorell, Spain
Senior Technical Service Specialist
Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com .
TECHNICAL SUPPORT TO CUSTOMER PROJECTS AND NBD
(approximately 50% of time)
Contribute to achieve the NBD and NPD target set by the Product Group in close cooperation with the respective account teams and R&D project teams.
Utilize customer needs dialogue to identify and communicate customer needs and create new product ideas in existing and potential new applications.
Plan and execute Application & Technical Service activities within customer projects according to strategy, segmentation and business plans.
Understand total cost to serve the customer and actively seek for solutions to improve profitability of the Product Group. In this respect the capability to set-up, participate in and evaluate the results of laboratory, pilot and plant level application trials is important.
Perform and organize evaluation and reporting of application trials (lab, pilot, plant). Utilize Equipment Solutions where beneficial.
Perform and organize know how creation and customer value propositions.
Be the Technical Service Tag (primary technical contact) for key accounts (Partners & Growth Drivers).
SUPPORT NPD AND THE INTRODUCTION OF NEW PRODUCTS
(approximately 30% of time)
Transfer the customer needs into new ideas and suggestions for new development projects
Identify and transfer market trends, competitive solutions & activities, customer needs, new technologies and application know-how into the organization
Contribute to the development of new products and solutions by assuming the role of technical lead in identified projects, and contribute to IP creation and protection
Support the Product Group in strategic planning and strategy implementation by providing input on market drivers, future customer expectations and technologies to allow sustainable & profitable growth
Perform and organize evaluation and reporting of application trials (lab, pilot, plant) – utilize Equipment Solutions where beneficial
Support the creation of presentation materials and apply these for customer presentations or at technical meetings / symposia
Validate new/amended products (incl. value proposition) prior to market introduction
Perform and organize know how creation and customer value propositions
SUPPORT AND ORGANIZE TECHNICAL KNOWLEDGE GAINING AND SHARING
(approximately 20% of time)
Develop and support know how generation in industrial application areas: Cargill and competitive products, customer process and raw material/chemical usage, new technologies/concepts, raw materials and processes
Training of co-workers, colleagues within the own businesses as well as customers’ employees
Identify product development opportunities and communicate to the product development organization
Contribute to ideas generation - I2I process (suggestions, evaluations)
Contribute to intellectual property generation/protection
Accept a position as project member when appropriate
University degree in science or technology, (bio-)chemistry, engineering, paper engineering or related discipline
Minimum 10 years work experience, preferably in the Industrial space
Experience with working in a multi-national/ multi-cultural environment
Experience with working in a large organization, with a matrix structure
Flexible attitude, open for change
Team player – good collaborator
Strong communication skills
Prioritization / time management
Business fluent English language skills, written and verbal
Strong language skills in Spanish a/o Italian
Prior relationships with key customers in the European (Bio-)Industrial Industry
Starch related product knowledge and/or commercial experience
Knowledge of relevant industrial application categories
Ability to translate industry/ market trends into new opportunities and solutions for existing and new customers/ markets (preferably through Jobs-to-be-done)
Ability to assess strengths and weaknesses of the competition and develop solution strategies
Well founded experience in one of the main application areas (paper, corrugating, bio-industrial)
Hands-on experience in the field of introducing new products at prospective or existing customers
Laboratory and/or pilot plant experience
Pro-active approach towards customers/ markets
Innovative, pro-active, creative and receptive to new ideas
Strong presentation skills for representing Cargill internally and externally
Primary Location Spain-CT-Martorell
Job Type Standard
Shift Day Job
Req ID: MAR00490