Navy Exchange Services (NEX) CUSTOMER SERVICE CLERK in ROTA, Spain
Title: CUSTOMER SERVICE CLERK Location: Spain-Cadiz-Rota Job Number: 1700021J
LOCATION: NAVY EXCHANGE CUSTOMER SERVICE DESK. FLEXIBLE: 0-40 HRS. PER WEEK. Job Summary: Performs a variety of customer service duties which involve inventory management control, taking special orders, Home Layaway; foreign currency exchange, Western Union; ... Duties and Responsibilities: Enel and Telecom services; assisting customers with special requests, providing layaway services, resolving customer complaints, check cashing, etc. - Takes special orders for authorized merchandise including items from mail order catalog; assists customers in selecting merchandise, preparing required forms, and determining cost and shipping charges. Coordinates with procurement personnel; maintains appropriate files and follow-up, as required. In cases of delayed merchandise, notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise, checks for agreement with original order and, as required, makes necessary computations with regard to shipping charges and markup; notifies customers of merchandise arrival and coordinates delivery. - Processes Home Layaway of high value merchandise. Prepares contract, input data into the automated system, and maintains accurate records and files following established procedures. Takes Navy exchange catalog order from customers and maintain tracking of items in transit. - Provides layaway services which include identifying items to be layed away as well as determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways, refunds monies and returns merchandise to sales area when payments are not made. - Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required. - Resolves customer complaints and is authorized to make refunds or adjustments for goods returned; checks merchandise for damage or ticket switching. Ensures that sales receipts accompany refund or exchange requests; contacts authorized personnel to return merchandise to sales floor or back-up storage area. As necessary, provides assistance to customers on product warranty and related problems. - Takes orders in connection with the repair of items such as electrical appliances and gardening equipment. Maintains log of items sent to designated companies indicating name of individual, serial number of item, date brought in, and other pertinent information. Follows up with companies and notifies customer when repair is made. - Cashes personal checks, government checks, travelers checks and money orders, assuring that proper identification is provided. Checks names against 'bad check' list and/or social security number through TRW before processing the payment of personal checks. - Sells foreign currency exchange i.e., lira for dollars and vice versa using internal bank rate; sells Tele2 calling cards, telepass, gift certificates, automobile and house gas coupons, and the automated Enel Tax Free program. Also receives payments for Telecom and Enel bill payments. -Receives and sends monies through Western Union worldwide. Maintains documentation of transactions following established procedures. - Administer the A OK Student Program for the local school and receives Starcard payments. - Receives payment for returned checks and issue receipt following established procedures. Notifies appropriate office of payment(s) received. - Maintains inventory stock cards on furniture and/or appliances to reflect the warehouse inventory balance. Posts to appropriate records the number and category of merchandise sold from documentation provided by sales personnel. As required, posts merchandise transfers and reports of goods received to ensure proper inventory balance. Documentation includes transfer of furniture and appliances to various locations of the Exchange. - Checks merchandise transfers and ensures requested items are boxed and shipped out. Arranges for necessary transportation to branches/locations. Completes merchandise transfers including extending cost and totaling amounts. - Maintains appropriate records and logs relating to customer services transactions. Maintains catalogs and price sheets of authorized items in a current status. - Operates cash register in accordance with established cash control procedures and is responsible for own cash change fund. - May be required to perform such duties as maintaining number controls for documentation required by various Exchange departments and requisitioning supplies needed for the store. - Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered. Performs other related duties as assigned Qualifications: For employment consideration, the associate must provide following documentation: - Copy of No-Fee Passport. - Copy of Sponsor's Government Orders. - Copy of Social Security Card.
GENERAL EXPERIENCE: 1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.