Moet-Hennessey Client Advisor, Jewelry Specialist - Paseo de Gracia Global Store in Spain
Client Advisor, Jewelry Specialist - Paseo de Gracia Global Store
Company: Louis Vuitton Spain
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Experience required: Minimum 5 years
Reference No.: LVM04383
Date of publication: 2017.06.12
THE LOUIS VUITTON PROMISE"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!"
OVERALL MISSION Due to the implementation of the new Jewelry Category in Paseo de Gracia Global Store, we are currently looking for Client Advisors with expertise in Jewelry, both part and full time dedicated.As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.You will strive to discover your Clients and their every need, and to guide them across the Brand.You will proactively reach out to your Clients in order to achieve individual and team goals. DUTIES & RESPONSIBILITIES > Drive and achieve individual and team objectives and be accountable for sales results, with focus on the Jewelry Category> Welcome every Client and provide the best Client experience> Advise Clients across the Brand and all product categories, with focus on the Jewelry Category> Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty> Perform as a team-player, participate in all activities contributing to the overall objectives of the store> Learn and master Brand and product knowledge> Respect Louis Vuitton Brand standards in terms of grooming and behavior> Follow the company's policies and proceduresProfile
EXPECTED ATTITUDES & SKILLS CuriosityEmpathyAgility (retail is a fast paced environment, we need people who manage well unforeseen situations with our client's).Commercial MindsetPassion for the brandProfessional AttitudeResponsibility & OwnershipFlexibility & Availability afternoons and weekends REQUIRED EXPERIENCE
Proficient English and Spanish. Catalan and any other language are a plus.
Previous experience in the Luxury Goods and Jewelry sector is mandatory.
Finished BUP & COU is mandatory.
Professional Superior studies (BTS or equivalent) in the area of sales & marketing and/or tourism is valued but not a requirement.