ATOS IT Services & Solutions, Inc. Job Details in Spain

Job DetailsHELPDESK: PORTUGUESE + ENGLISH

ES - Tenerife, ES - Canarias, Spain

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Reference no.

240146

Country

Spain

Region

ES - Canarias

City

ES - Tenerife

Position Type

Professional

Job Area

IT Desktop / Infrastructure

Job Type

Rotating Shifts

Company

Atos Consulting

About Atos

Atos SE

(Societas Europaea) is a leader in digital services with pro forma annual

revenue of circa € 12 billion and circa 100,000 employees in 72 countries.

Serving a global client base, the Group provides Consulting & Systems

Integration services, Managed Services & BPO, Cloud operations, Big Data

& Cyber-security solutions, as well as transactional services through

Worldline, the European leader in the payments and transactional services

industry. With its deep technology expertise and industry knowledge, the Group

works with clients across different business sectors: Defense, Financial

Services, Health, Manufacturing, Media, Utilities, Public sector, Retail,

Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.

Atos Consulting helps clients deliver innovation to their customers and improve cost and effectiveness by leveraging Information Technologies. With over 1,500 experts we provide advisory services and expertise so that our clients keep control of their processes and projects, can customise as much as required by directly managing the resources provided, and keep ownership of their assets and systems. Our five practices: Business Performance Improvement, IT Strategy and Transformation, Information Governance, Risk and Compliance, Digital Transformation, Digital Technology Unit, offer a range of cost effective transformation and innovative solutions tailored to each industry-sector.

Job Description

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain.

Responsibilities

  • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

  • Identify, evaluate and prioritize customer problems and complaints.

  • Analyze customer problems and formulate plans of resolution.

  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

  • Evaluate new services, processes and technologies introduced at the helpdesk.

  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.

  • Work with departmental staff to promote, develop, and maintain strong customer service values.

  • Escalate unresolved issues to support leads, designated (Client) service group.

Job Requirements

  • Mandatory languages (fluent):German and English

  • Basic PC Skills

  • Good communication skills

  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

  • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

  • Basic understanding of the principles, theories, and practices of group dynamics and/or team development

  • Basic Business Development:, Results Focused, Initiative

  • Customer-oriented

Desiderable Skills

  • Fluent in other languages.

  • Previous experience as helpdesk and similar positions.

Additional Information

  • Location: Santa Cruz de Tenerife, Canary Islands

  • Permanent contract

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